Terms & Conditions

Welcome to The Bow Tie Duck!

Please read these terms and conditions carefully. The following Terms and Conditions of Use govern your use and access of The Bow Tie Duck website (defined below) and the use of the Services. By accessing The Bow Tie Duck website and/or using the Services, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, do not access and/or use The Bow Tie Duck website or the Services it provides.

Access to and use of password protected and/or secure areas of The Bow Tie Duck website and/or use of the Services are restricted to Customers with accounts only. You may not obtain or attempt to obtain unauthorized access to such parts of The Bow Tie Duck website and/or Services, or to any other protected information, through any means not intentionally made available by us for your specific use.

If you are a minor and below 18 years old: you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: your actions; any charges associated with your use of any of the Services or purchase of Products; and your acceptance and compliance with these Terms of Use.

If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing The Bow Tie Duck website and using the Services.

Basically,

This document is important

I. GENERAL USE OF SERVICES AND ACCESS TO THE WEBSITE

Guidelines to the use of The Bow Tie Duck website and/or its Services: You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the use of the Services and/or access to The Bow Tie Duck website, as well as any amendments to the aforementioned, issued by us, from time to time.

We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any given time and you are deemed to be aware of and bound by any changes to upon publication on the website.

Modification of Products and/or Website Services

We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the website Products or any The Bow Tie Duck Services and shall not be liable if any such upgrade, modification, suspension or removal prevents you from accessing or using the website.

Monitoring of Content and Data

We reserve the right, but shall not be obliged to: (a) prevent or restrict access of any Customer to the website and/or the Services; (b) report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to cooperate with such authorities; (c) to request any information and data from you in connection with your use of the website at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.

Basically,

By using this site, you agree to these rules.

II. USE OF SERVICES

In addition to all other terms and conditions of these Terms of Use, the provisions in this Clause are the additional specific terms and conditions governing your use of the Services.

Age Restrictions

Use of the Services is limited to authorized Customers that are of legal age and who have the legal capacity (a) to enter and partake in any monetary transaction and (b) to purchase minor-prohibited items like alcohol and liquor, under any applicable law. Customers who have breached or are in breach of the terms and conditions contained herein and Customers who have been permanently or temporarily suspended from use of any of the Services may not use the Services even if they have the means to satisfy the monetary requirements required to fulfill a transaction.

General Terms of Use

By using The Bow Tie Duck website and its Services, you agree:

(a) to access and/or use the Services only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the Services in good faith; and

(b) to ensure that any information or data you post or cause to appear on the website in connection with the Services is accurate and agree to take sole responsibility for such information and data.

Basically,

Some products we sell are only for adults. Otherwise, just don’t try to do anything illegal with our website.

III. CUSTOMER ACCOUNTS

Username/Password And/or Login via Third-Party Apps

Certain Services that may be made available on the website may require creation of an account with us or for you to provide Personal Data. If you request to create an account with us, a Username and Password may either be: (a) determined and issued to you by us; or (b) provided by you and accepted by us in our sole and absolute discretion in connection with the use of the Services and/or access to the relevant Platform.

We may, at any time, in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the Username and/or Password without giving any reason or prior notice and shall not be liable or responsible for any Losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation.

You hereby agree to change your Password from time to time and to keep the Username and Password confidential and shall be responsible for the security of your account and liable for any disclosure or use (whether such use is authorized or not) of the Username and/or Password.

You should notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of the Username and/or Password has been compromised or if there has been any unauthorized use of the Username and/or Password or if your Personal Data requires updating.

The same clauses apply for accounts that are logged on to the website using Third-Party applications such as Google and/or Facebook. The Bow Tie Duck will not be held liable for misuse of the said applications that would result to unauthorized use and access to the website. Remain vigilant with your personal login details.

Purported Use and Access

You agree and acknowledge that any use of the Services and/or any access to the Website and any information, data or communications referable to your Username and Password and/or Third-Party App login shall be deemed to be, as the case may be:

(a) access to the relevant Platform and/or use of the Services by you; or

(b) information, data or communications posted, transmitted and validly issued by you.

You agree to be bound by any access of the website and/or use of any its Services (whether such access or use are authorized by you or not) and you agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all Losses attributable to any use of any Services and/or access to the website referable to your Username and Password and/or Third-Party App login.

Basically,

You can have user accounts in our website. This account should be yours.

IV. INTELLECTUAL PROPERTY

Ownership

The Intellectual Property in and to The Bow Tie Duck wesite and the Materials are owned, licensed to or controlled by us, our licensors or our service providers. We reserve the right to enforce its Intellectual Property to the fullest extent of the law.

Restricted Use

No part or parts of the website, or any Materials may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written permission or that of the relevant copyright owners. Permission will only be granted to you to download, print or use the Materials for personal and non-commercial uses, provided that you do not modify the Materials and that we or the relevant copyright owners retain all copyright and other proprietary notices contained in the Materials.

Trademarks

The Trademarks are registered and unregistered trademarks of us or third parties. Nothing on the website and in these Terms of Use shall be construed as granting, by implication, any license or right to use (including as a meta tag or as a “hot” link to any other website) any Trademarks displayed on the Services, without our written permission or any other applicable trademark owner.

Basically,

We built this website and brand with our tiny hands. We expect you to respect that.

V. PURCHASE OF PRODUCTS

Product description

While The Bow Tie Duck endeavors to provide an accurate description of the Products, we do not warrant that such description is accurate, current or free from error. In the event that the Product you receive is of a fundamentally different nature from the Product as described on the website, your purchased item will be subject for return and replacement or refund.

Placing your Order

You may place an Order by completing the Checkout Process on the website. The Bow Tie Duck will not accept Orders placed in any other manner, unless given that it falls under the nature of a Bulk or Corporate order, with which you will be assisted by a Manager. You shall be responsible for ensuring the accuracy and Order you place on the website.

Policy on Cancellation and Change of order

We respect the right of our customers to change their mind. Cancellations and changed will be accepted in the following terms:

Cancellation and change of Same-Day Delivery Orders

We accept cancellations and changes of these orders can only be changed or canceled within 15 minutes of payment.

Cancellation and change of non Same-Day Delivery Orders:

If the order is placed before 1:00 PM on a weekday (Monday to Friday), cancellations and changes are accepted until 1:00 PM on the same day.

Else, cancellations and changes are accepted until 1:00 PM on the next weekday (Monday to Friday).

Refunds for Cancellation and Change of order

Refunds in these case are exclusively via never expiring store credits.

Policy on Returns, Replacements and Refunds

The Bow Tie Duck maintains that we meet the high quality standards expected from a premium online store. We assure that items maintain their quality and are handled by the best trained people as they get sent to you.

Eligibility for Refund and/or Replacement:

• Wrong Item: The product received does not match what was ordered on the website.

• Tampered Item: The product has been tampered with, opened, unsealed, uncorked, or similarly compromised upon receiving.

• Item Not Safe for Consumption: The product arrived spoiled or in a condition that renders it unsafe to consume.

• Item missing: The product was not delivered

Notification Period:

For eligibility for a refund or replacement, customers must notify The Bow Tie Duck of the issue within 48 hours of delivery. Notifications received after this period may not be eligible for a refund or replacement.

Refund and Replacement Process:

Once your claim is approved, we will process the refund and/or send a replacement as soon as possible.

We do not accept returns or request the defective product to be sent back. However, we kindly ask that you dispose of it responsibly.

How to Notify Us:

If you need to raise a concern about a product, please contact our customer service team at hello@bowtieduck.com or message us on social media or on our website. Please provide your order number, a detailed description of the issue, and any relevant photographs, if possible.

General:

The Bow Tie Duck reserves the right to decline a refund or replacement request if we determine that the claim does not adhere to our return policy criteria.

This policy is in place to ensure a positive experience for our esteemed customers, and we thank you for your understanding and cooperation.

Support Channels:

Chat with us on our Live Chat located at the bottom right corner of the website Message us on our Facebook Messenger
Email us at hello@bowtieduck.com

We will work on these concerns only during office business hours from Monday - Friday beginning at 9AM-5PM. Please expect that the item in question will be arranged for pick up from your address.

Basically,

You can purchase products and we will help you do that. If we do mistakes, we do everything we can to fix them.

VI. DELIVERY OF PRODUCTS

Delivery Address

Delivery of the Products shall be made to the address you specify in your Order. The Customer shall be held liable for any mistakes in address. Shall there be any error prior to dispatch of Delivery, the Customer must inform The Bow Tie Duck right away. Shall there be any special instructions or directions given to make our delivery travel smooth towards your address, please provide right away.

Shipping Fees

Shipping fees shall be indicated before items are checked out. We charge a standard Php 300 for all single transaction orders amounting to less than Php 3000.

Shipping fees may be subject to change at the discretion of The Bow Tie Duck and with proper due notice to all Customers before implementation of new fees.

Delivery time frame

You acknowledge that the delivery of the Products is subject to availability of the Products and to the allotted delivery days of The The Bow Tie Duck. The Bow Tie Duck will make every reasonable effort to deliver the Product on the date indicated on the Order Delivery Schedule email sent to you upon order.

Shall there be any changes in delivery schedule, you will be given notice before orders are dispatched.

Basically,

We will deliver your products as indicated. If for any reason, we can’t, we will let you know and find a solution with you.

VII . PRICES OF PRODUCTS

Taxes

All listed Prices are subject to taxes, unless otherwise stated. We reserve the right to amend the Prices of Products at any time without giving any reason or prior notice.

Basically,

We pay taxes. And so do you when you buy from us.

VIII. PAYMENT

Payment Methods

The Bow Tie Duck accepts Paypal, Credit Cards ( Visa, Mastercard, Maestro & American Express ), Bank Cash Transfer to Security Bank and Union Bank.

The payment methods may be subject to additional terms as prescribed by The Bow Tie Duck from time to time.

You agree that you are subject to the applicable user agreement of your payment method. You may not claim against The Bow Tie Duck for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.

Invoicing and Fulfillment of Payment

The Bow Tie Duck will automatically provide you an invoice of your order via email. If the Customer fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available, The Bow Tie Duck shall be entitled to cancel the placed Order or suspend delivery of the Products until payment is made in full. Customer will only have until 12nn Wednesday of the week to fulfill the payment otherwise, the Product, due to its limited nature and stock, will be placed back into the website store.

Refund of Payment

All refunds shall be made via the original payment mechanism and to only to the person who made the original payment. Refunds may be made via bank transfer into the individual’s bank account or website store credit provided that complete and accurate bank account details are provided to us.

We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.

All costs associated with the refund process imposed by the processing bank and/or payment provider shall care of The Bow Tie Duck.

Basically,

We accept Credit cards, Paypal and Bank Transfer. We follow the law in terms of invoicing, refunds, etc…

IX. THE BOW TIE DUCK LIMITATION OF RESPONSIBILITY AND LIABILITY

No representations or warranties

The Services, the website and the Materials are provided on an “as available” basis. All data and/or information contained in the Platform, the Services or the Materials are provided for informational purposes only. No representations or warranties of any kind are given in conjunction with the website, the Services or the Materials.

Without prejudice to the generality of the foregoing, we do not warrant:

(a) the accuracy, timeliness and/or completeness of all data and/or information contained in the website, the Services or the Materials;

(b) that the website, the Services or that any of the Materials will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected;

(c) that the website, the Services or the Materials are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros; and

(d) the security of any information transmitted by you or to you through the website or the Services, and you accept the risk that any information transmitted or received through the Services or the website may be accessed by unauthorized third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet.

Exclusion of liability

The Bow Tie Duck shall not be liable to you for any Losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

(a) any access, use and/or inability to use the website or the Services;

(b) any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros

(c) any defect arising from fair wear and tear, willful damage, misuse, negligence, accident, abnormal storage and or working conditions, alteration or modification of the products or failure to comply with The Bow Tie Duck’s instructions on the use and proper storage of the Products.

Any risk of misunderstanding, error, damage, expense or Losses resulting from the use of the website is entirely at your own risk and we shall not be liable for these.

Basically,

Sometimes things go wrong. We can’t be held liable for everything.

X. REVIEWS AND SUBMITTED INFORMATION

You grant us a non-exclusive license to use data and reviews that you submit to the website (collectively, “Submissions”). When you submit reviews to the website, you also grant us the right to use the name that you submit or your Username in connection with such review, comment, or other content.

You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions.

We may, but shall not be obligated to screen Submissions, before publishing.

Consent Granted to Receive Emails

You give your full, free, and unequivocal consent and authority to the collection, processing and use by us of any information provided by you (including Personal Data) for the purposes of sending informational and promotional newsletter and any and all communications, notices, updates and other information to you.

Your agreement to the provisions of this clause shall constitute your consent for the purpose of the provisions of any spam control laws (whether in Philippines or elsewhere). You may subsequently opt out of receiving promotional newsletters by clicking on the respective “Unsubscribe” link at the bottom of every newsletter.

Privacy Policy: You acknowledge that you have read and agree to The Bow Tie Duck Privacy Policy and consent to our collection, use and disclosure of your Personal Data for the purposes as set out in the Privacy Policy.

Use of the Platform and/or the Services and these Terms of Use shall be governed by and construed in accordance with Philippine law. If any dispute arises in connection with these Terms of Use, the Parties shall attempt, in fair dealing and in good faith, to settle such dispute.

Basically,

We will email you, but never spam you.

YOUR ACCEPTANCE TO THESE TERMS

By using The Bow Tie Duck, you signify your acceptance of this Terms and Conditions of Use. If you do not agree to the Terms, please do not use our website. Your continued use of the website following the posting of changes to the Terms and Conditions of Use will be deemed your acceptance of those changes.

CONTACT US

If you have any questions about our Terms and Conditions of Use, the practices of this site, or your dealings with this site, please contact us at: BTD Online Grocery Werco Arcade, Lot 18, Dr A. Santos Avenue, San Antonio, Paranaque City, 1700 hello@bowtieduck.com

These Terms and Conditions are dated: May 14, 2020

Basically,

You just accepted these terms.