Access and use
Use the website lawfully, honestly, and only through the interfaces we provide.
These Terms & Conditions govern your access to The Bow Tie Duck website and your use of our services. By accessing the website, creating an account, or placing an order, you agree to these terms. If you do not agree, please do not use the website or its services.
We may update operating rules, policies, product availability, or website features from time to time. The version published on this page applies from the time it is posted.
- Do not attempt to access password-protected areas or information that has not been made available to you.
- Do not interfere with the website, introduce malicious code, or use the service for unlawful or fraudulent activity.
- Information you submit must be complete, current, and accurate.
Eligibility and age restrictions
You must have the legal capacity to transact and to buy any age-restricted product.
Customers must be legally capable of entering into a transaction. If you are under 18, you must have the consent and supervision of a parent or legal guardian, who accepts responsibility for your activity and purchases.
Alcohol and other age-restricted products may only be purchased and received by customers of legal age. We may request valid identification before completing or delivering an order.
Customer accounts
Your account is personal to you. Keep its credentials secure.
Some services require an account or personal information. You are responsible for safeguarding your password, third-party sign-in, and all activity carried out through your account.
Tell us promptly if you suspect unauthorized access or if your personal information needs to be corrected. We may ask you to update account information or may suspend access where reasonably necessary to protect you, other customers, or the service.
Intellectual property
The brand, website, copy, photography, and other materials remain protected.
The website and its materials are owned by or licensed to The Bow Tie Duck and are protected by applicable intellectual-property laws. You may view, download, or print materials for personal, non-commercial use only.
You may not reproduce, modify, republish, distribute, mirror, frame, reverse engineer, or commercially exploit any part of the website without prior written permission from the relevant rights holder.
Products and orders
We work hard to describe products accurately and to fulfil the order you approve at checkout.
Product information
We aim to keep descriptions, photographs, origin information, availability, and pricing accurate. Natural and artisanal products may vary slightly in appearance, vintage, weight, or packaging. If an item is fundamentally different from its description, contact us so we can assess a replacement or refund.
Placing an order
An order is placed by completing checkout and receiving our confirmation. You are responsible for checking the products, quantities, delivery address, contact information, and requested schedule before submitting payment. Bulk and corporate orders may be handled directly by a manager.
Cancellations and changes
- Same-day delivery orders may be changed or cancelled within 15 minutes of payment.
- For other orders placed before 1:00 PM on a weekday, changes are accepted until 1:00 PM that day.
- For other orders placed after 1:00 PM, changes are accepted until 1:00 PM on the next weekday.
- Approved cancellation refunds are issued as non-expiring store credit unless applicable law requires otherwise.
Returns, replacements, and refunds
If we make a mistake or a product arrives unsafe, tell us within 48 hours.
A claim may be eligible where you receive the wrong item, an item arrives opened or tampered with, a product is unsafe for consumption, or an item is missing from the delivery.
Contact customer service within 48 hours of delivery with your order number, a clear description of the issue, and photographs where possible. Once a claim is approved, we will arrange a replacement, refund, or another appropriate solution as soon as practical.
For food-safety reasons we generally do not request that defective perishable products be returned. Please dispose of them responsibly unless our team gives different instructions. We may decline claims that do not meet the criteria above.
Delivery
Give us a complete address and we will make every reasonable effort to meet the confirmed schedule.
Products are delivered to the address supplied with your order. Please provide accurate directions, a reachable phone number, and any access instructions before dispatch. Contact us immediately if you notice an error.
Delivery fees are shown before checkout and depend on the destination, order, and required handling. Fees may change before an order is placed. Delivery dates remain subject to product availability, weather, carrier operations, and access to the destination. If a confirmed schedule changes, we will contact you and work toward a practical solution.
Prices and payment
The total shown at checkout includes the charges applicable to your order.
Prices are displayed in Philippine pesos and are subject to applicable taxes unless stated otherwise. We may amend prices before an order is placed. The price confirmed at checkout applies to that order, except where an obvious error must be corrected with your agreement.
Available payment methods are shown at checkout and may include cards, PayPal, GCash, bank transfer, or loyalty credits. A payment provider may apply its own terms. Orders are not released until the required payment has been confirmed.
Questions and support
We would rather solve a problem quickly than hide behind the legalese.
For an order concern, write to hello@bowtieduck.com or use the website chat. Include your order number and the best way to reach you. Customer-service cases are handled during published business hours.
These terms are governed by the laws of the Republic of the Philippines. Nothing in them limits rights or remedies that cannot lawfully be excluded under applicable consumer law.