Answers, without the runaround.

Use the live concierge on the website or email hello@bowtieduck.com. You can also message us on Instagram or Facebook. Include your order number when your question concerns an existing order.

Our support team is available every day from 9:00 AM to 5:00 PM, Philippine time (GMT+8). Messages received outside those hours are picked up as soon as the team returns.

Absolutely. Tell our concierge what you are cooking, celebrating, pairing, or gifting—and your budget—and we will narrow the larder to a thoughtful shortlist.

We deliver across Metro Manila, with same-day service on eligible in-stock products, and ship selected products nationwide. The available schedule and delivery options are shown for your address before you complete checkout.

Yes. Eligible in-stock items can be dispatched the same day across supported Metro Manila zones. The Express Delivery page shows products currently available for this service.

Each product page shows its expected schedule. At checkout, you can choose to receive everything together on the latest available date or split the order so available items arrive sooner.

Same-day orders can be changed or cancelled within 15 minutes of payment. Other orders have a longer weekday cutoff described in our Terms & Conditions. Contact support immediately—the sooner we hear from you, the more likely we can help before preparation or dispatch.

Yes. Our corporate team can curate, personalize, package, and deliver one thoughtful gift or a large recipient list. Start on the Corporate Gifts page or email hello@bowtieduck.com.

Orders are prepared around a controlled sourcing, packing, and dispatch flow, so customer pickup is not currently offered. This keeps perishable products moving through the cold chain with fewer handoffs.

Available methods are shown at checkout and may include credit or debit card, PayPal, GCash, GrabPay, bank transfer, and Pond loyalty credits. Availability can depend on the order and checkout session.

Many products are rare, seasonal, or brought in specifically for a confirmed order. Payment secures the stock and lets our team begin sourcing and preparation without holding delicate inventory indefinitely.

Follow the payment deadline shown with your bank-transfer instructions and send proof of payment promptly. Unpaid orders may be released after the stated hold period so the stock can be made available again.

No. Card data is handled inside the secure environment of our payment provider. The Bow Tie Duck receives the transaction result but does not retain your full card information after checkout.

Delicate products are quality checked, stored at the appropriate temperature, packed for the journey, and dispatched through a controlled cold chain. Insulated and temperature-conscious packaging is used where the product requires it.

Contact us within 48 hours with your order number, a description, and clear photographs. Do not consume anything you believe is unsafe. Our team will assess the issue and arrange a replacement, refund, or another suitable solution.

For safety reasons, we generally do not take defective perishables back into the supply chain. Once a claim is reviewed, our team will tell you whether to keep, responsibly dispose of, or set aside the item.

Tell us within 48 hours of delivery. Provide your order number and a photo of the delivered items if possible, and we will verify the packing record and make it right.

Yes. Digital gift certificates can be personalized, previewed, and sent to someone special. Choose the amount and message on our Gift Certificates page.

Tell us every relevant allergy, restriction, and preference before placing a bespoke order. We can curate around many needs, though we cannot guarantee an allergen-free environment unless the product itself carries that assurance.

Yes. Our yacht-provisioning team coordinates sourcing, cold-chain packing, and handover throughout the Philippine archipelago, including routes that require commercial air, private aircraft, seaplane, or a final marine transfer.