Frequently Asked Questions | ūü¶ÜThe Bow Tie Duck Manila
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Frequently Asked Questions

All the answers to your questions

Check out our Fre¬≠quent¬≠ly Asked Ques¬≠tions below. If you can‚Äôt find your answer, feel free to con¬≠tact our team via the Sup¬≠port Chan¬≠nels described or by click¬≠ing on our live chat.

Con¬≠tact Us

How do I con¬≠tact The Bow Tie Duck Support?

You may con¬≠tact The Bow Tie Duck via our avail¬≠able Sup¬≠port Chan¬≠nels so that our Sup¬≠port Ducks, Alice and Alfred can attend to you imme¬≠di¬≠ate¬≠ly dur¬≠ing offi¬≠cial busi¬≠ness hours.

Con­tact us via the following:

What are your offi¬≠cial busi¬≠ness hours?

The Bow Tie Duck office is up from Mon­days to Fri­days 9AM-5PM, GMT +8

Pay­ment Methods

What pay­ment meth­ods are accepted?

The Bow Tie Duck accepts Pay¬≠pal, Cred¬≠it Cards ( Visa, Mas¬≠ter¬≠card, Mae¬≠stro & Amer¬≠i¬≠can Express ), Bank Cash Trans¬≠fer to Secu¬≠ri¬≠ty Bank and Union Bank. 

Why can‚Äôt I pay for my order using Cash-On-Delivery?

Due to the rar¬≠i¬≠ty to source our items, they will always have lim¬≠it¬≠ed stocks there¬≠fore no item or order can be reserved for too long. We adopt a first pay, first served pol¬≠i¬≠cy for all items and they can only be cleared for release and deliv¬≠ery once paid upfront. 

How long will the order be placed on hold when I choose the Bank Cash Trans¬≠fer option?

Once you place your order on our web¬≠site, you will be giv¬≠en until 2PM of the next busi¬≠ness day to set¬≠tle your Bank Cash Trans¬≠fer pay¬≠ment before we release the item under your account and back to our store. Don‚Äôt for¬≠get to send the proof of pay¬≠ment to our email address at hel¬≠lo at bowtieduck‚Äč.com as soon as you send the payment. 

Do you accept Check deposits to your giv­en bank accounts?

Check deposits are not accept¬≠ed by The Bow Tie Duck due to banks requir¬≠ing 2‚ÄČ‚Äď‚ÄČ3 bank¬≠ing days to get checks cleared before the pay¬≠ment is received from our end. Orders can only stay on hold under your account until 2PM of the next busi¬≠ness day and no lat¬≠er than that. Pay¬≠ments are expect¬≠ed to be set¬≠tled in full before then.

Pay­ment Protection

Do you store my Cred­it Card information?

Your secu¬≠ri¬≠ty espe¬≠cial¬≠ly when doing trans¬≠ac¬≠tions online is impor¬≠tant to us and we take it very seriously. 

All cred¬≠it card trans¬≠ac¬≠tions hap¬≠pen with¬≠in a secure and pro¬≠tect¬≠ed envi¬≠ron¬≠ment. In accor¬≠dance to Repub¬≠lic Act 10173 ‚Äď Data Pri¬≠va¬≠cy Act of 2012 and Repub¬≠lic Act 10870 Cred¬≠it Card Indus¬≠try Law, The Bow Tie Duck duti¬≠ful¬≠ly com¬≠plies and does not retain your cred¬≠it card infor¬≠ma¬≠tion after your order is completed. 

What mea¬≠sures does The Bow Tie Duck take in order to pre¬≠vent Cred¬≠it Card Fraud?

The Bow Tie Duck has added pro¬≠tec¬≠tion and secu¬≠ri¬≠ty mea¬≠sures up on our web¬≠site to pre¬≠vent cas¬≠es of Cred¬≠it Card Fraud. Shall there be any sign of incon¬≠sis¬≠ten¬≠cy or need for trans¬≠ac¬≠tion review, we will imme¬≠di¬≠ate¬≠ly be alert¬≠ed. The Bow Tie Duck will require addi¬≠tion¬≠al ver¬≠i¬≠fi¬≠ca¬≠tion from the Pri¬≠ma¬≠ry card¬≠hold¬≠er on some cases. 

The Bow Tie Duck also adopts 3D Secure pay¬≠er authen¬≠ti¬≠ca¬≠tion as a secu¬≠ri¬≠ty pro¬≠to¬≠col that requires you to input a One-Time Pass¬≠word (OTP) before trans¬≠ac¬≠tion is made. 

The Bow Tie Duck assures that we do the best we can to ensure the safe¬≠ty of your data and account. How¬≠ev¬≠er, it takes two to tan¬≠go on this pro¬≠tec¬≠tion. We also need your help in doing your part to keep¬≠ing your account and your cred¬≠it card safe and secure. Do not share your Bow Tie Duck web¬≠site login details and cred¬≠it card infor¬≠ma¬≠tion to any¬≠one. Remain vig¬≠i¬≠lant, espe¬≠cial¬≠ly when doing online transactions. 

Ship¬≠ping & Delivery

In which areas do you deliv­er in Metro Manila?

The Bow Tie Duck is able to deliv¬≠er to the fol¬≠low¬≠ing cities which we call our Pri¬≠or¬≠i¬≠ty Areas: Q.C., Marik¬≠i¬≠na, Pasig, Man¬≠daluy¬≠ong, San Juan, Mani¬≠la, Pasay, Makati, Taguig, Paranaque, Muntinlu¬≠pa and Las Pinas

Do you accept deliv¬≠ery in areas out¬≠side the above men¬≠tioned Pri¬≠or¬≠i¬≠ty Areas?

The Bow Tie Duck will only cater to Metro Mani¬≠la for the time being. 

For cities such as Valen¬≠zuela, Mal¬≠abon, Antipo¬≠lo and neigh¬≠bor¬≠ing areas such as Cavite and Bula¬≠can, intent to order will be reviewed and con¬≠sid¬≠ered on a case to case basis. Accep¬≠tance of the order and deliv¬≠ery will vary on a num¬≠ber of fac¬≠tors such as the vol¬≠ume of order, the time allowance for prod¬≠ucts to remain fresh while in tran¬≠sit and so on. For Spe¬≠cial Cas¬≠es like these, kind¬≠ly con¬≠tact us direct¬≠ly at hel¬≠lo at bowtieduck‚Äč.com.

How do I avail of free shipping?

All orders amount¬≠ing to Php 3000 and above in a sin¬≠gle trans¬≠ac¬≠tion qual¬≠i¬≠fy for free ship¬≠ping. The free ship¬≠ping is only valid for Pri¬≠or¬≠i¬≠ty Areas in Metro Mani¬≠la that we cater to.

How much is ship¬≠ping if I don‚Äôt meet the Php 3000 minimum?

Php 300 is added to your total order amount that is below Php 3000. The ship¬≠ping amount is only valid for Pri¬≠or¬≠i¬≠ty Areas in Metro Mani¬≠la that we cater to.

What time do you deliv­er and how often do you deliver?

We deliv¬≠er Mon¬≠days to Fri¬≠days from 9AM ‚ÄĎ2PM and Sat¬≠ur¬≠days 9AM-12NN. There are no deliv¬≠er¬≠ies on Sundays. 

Shall there be any changes in deliv¬≠ery hours, you will be giv¬≠en notice before orders are dispatched. 


Do you have a cut off time for dai¬≠ly orders?

Yes. The Bow Tie Duck strict¬≠ly fol¬≠lows a 2PM cut off time on busi¬≠ness days from Mon¬≠day to Friday. 

What does hav¬≠ing a cut off time mean?

Cut off time is the allot¬≠ted dead¬≠line we have for us to be able to mark an order as processed on the same busi¬≠ness day. If you place an order and pay on a giv¬≠en day before the 2PM cut off time, your order will be processed on the same day. If you place an order and pay on a giv¬≠en day after the 2PM cut off time, your order will be processed on the next busi¬≠ness day. 

When can I expect my deliv¬≠ery to arrive?

Dai¬≠ly orders have a cut off time of 2PM for all busi¬≠ness days from Mon¬≠day to Fri¬≠day. If you order and suc¬≠cess¬≠ful¬≠ly pay before the 2PM cut off time of the giv¬≠en busi¬≠ness day, your orders are expect¬≠ed to arrive to your deliv¬≠ery address in 48 hours with¬≠in The Bow Tie Duck deliv¬≠ery days. 

Our deliv¬≠ery days are dur¬≠ing Mon¬≠days to Fri¬≠days from 9AM‚ÄČ‚ÄĒ‚ÄČ3PM and Sat¬≠ur¬≠days 9AM-1PM. There are no deliv¬≠er¬≠ies on Sundays. 

If you place an order and set¬≠tle the pay¬≠ment on a Fri¬≠day before the 2PM cut¬≠off, your orders are expect¬≠ed to arrive to you by next Tuesday. 

If you place an order and set¬≠tle the pay¬≠ment on a Sat¬≠ur¬≠day, Sun¬≠day or on a hol¬≠i¬≠day, the order will only be processed on the fol¬≠low¬≠ing busi¬≠ness day. Your orders will arrive 48 hours after the order is processed.

All expect­ed deliv­ery dates are stat­ed before you check­out and after you place orders.

Is the 48-hour deliv¬≠ery com¬≠mit¬≠ment applic¬≠a¬≠ble to all items?

No. The 48-hour deliv¬≠ery com¬≠mit¬≠ment only cov¬≠ers reg¬≠u¬≠lar items and excludes Spe¬≠cial Pre-Ordered items. Spe¬≠cial Pre-Ordered items are prod¬≠ucts with spe¬≠cif¬≠ic deliv¬≠ery dates per week. They are most¬≠ly air-flown for region of origin. 

Can I place a bulk/‚Äčcor¬≠po¬≠rate order?

Yes, you may place a bulk/‚Äčcor¬≠po¬≠rate order but these will need to be coursed through hel¬≠lo at bowtieduck‚Äč.com for prop¬≠er man¬≠age¬≠ment and facil¬≠i¬≠ta¬≠tion. Please note that on a case to case basis, the 48 hour deliv¬≠ery com¬≠mit¬≠ment of The Bow Tie Duck may change depend¬≠ing on the quan¬≠ti¬≠ty required. 

Do you accept pick up of orders?

No, The Bow Tie Duck does not accept order pick¬≠ups due to the fixed sys¬≠tem we have applied in the trans¬≠fer of goods from source to our pack¬≠ag¬≠ing area and then direct¬≠ly to you. We adhere to this sys¬≠tem strict¬≠ly so as to refrain for an item to be stored in one place for too long. This will min¬≠i¬≠mize mis¬≠han¬≠dling of items, espe¬≠cial¬≠ly the high¬≠ly per¬≠ish¬≠able ones. 

Returns, Replace­ments and Refunds

What is The Bow Tie Duck’s Pol­i­cy on Replace­ments, Returns or Refunds?

The Bow Tie Duck main¬≠tains that we meet the high qual¬≠i¬≠ty stan¬≠dards expect¬≠ed from a pre¬≠mi¬≠um online store. We assure that items main¬≠tain their qual¬≠i¬≠ty and are han¬≠dled by the best trained peo¬≠ple as they get sent to you. 

On the occa­sion that you receive an item that match any of the fol­low­ing stip­u­la­tions, The Bow Tie Duck can have the item processed for review to return, replace or refund, at our discretion:

Wrong item- The prod¬≠uct received does not match what was ordered on the web¬≠site Tam¬≠pered item‚ÄČ‚ÄĒ‚ÄČThe prod¬≠uct has been tam¬≠pered with, opened, unsealed, uncorked or sim¬≠i¬≠lar upon receiv¬≠ing Item not safe for con¬≠sump¬≠tion‚ÄČ‚ÄĒ‚ÄČThe prod¬≠uct arrived spoiled and there¬≠fore unsafe to consume

In the event that you receive an item match¬≠ing any of the above, kind¬≠ly course your con¬≠cern to any of our Sup¬≠port Chan¬≠nels along with the email address used to order and pho¬≠tos of said item. 

Sup­port Channels:

We will work on these con¬≠cerns only dur¬≠ing office busi¬≠ness hours from Mon¬≠day‚ÄČ‚ÄĒ‚ÄČFri¬≠day begin¬≠ning at 9AM-5PM. Please expect that the item in ques¬≠tion will be arranged for pick up from your address. 

The Bow Tie Duck Guarantees

All over the world

We import from all over the world and respect the strictest international norms about the cold chain to ensure the safest and tastiest experience.

The Best Products on Earth

Our first job is to be the curators of your palate. We keep on traveling around the world, tasting and negociating products for your pleasure.

Delivery at your place

Upon order, you choose where and when you want to be delivered. Our delivery team will come to you with your items in a refrigerated vehicle.