Frequently Asked Questions

All the answers to your questions

Check out our Frequently Asked Questions below. If you can’t find your answer, feel free to contact our team via the Support Channels described or by clicking on our live chat.

Contact Us

How do I contact The Bow Tie Duck Support?

You may contact The Bow Tie Duck via our available Support Channels so that our Support Ducks, Alice and Alfred can attend to you immediately during official business hours.

Contact us via the following:

What are your official business hours?

The Bow Tie Duck office is up from Mondays to Fridays 9AM-5PM, GMT +8

Payment Methods

What payment methods are accepted?

The Bow Tie Duck accepts Paypal, Credit Cards ( Visa, Mastercard, Maestro & American Express ), Bank Cash Transfer to Security Bank and Union Bank.

Why can’t I pay for my order using Cash-On-Delivery?

Due to the rarity to source our items, they will always have limited stocks therefore no item or order can be reserved for too long. We adopt a first pay, first served policy for all items and they can only be cleared for release and delivery once paid upfront.

How long will the order be placed on hold when I choose the Bank Cash Transfer option?

Once you place your order on our website, you will be given until 2PM of the next business day to settle your Bank Cash Transfer payment before we release the item under your account and back to our store. Don’t forget to send the proof of payment to our email address at hello at bowtieduck.com as soon as you send the payment.

Do you accept Check deposits to your given bank accounts?

Check deposits are not accepted by The Bow Tie Duck due to banks requiring 2-3 banking days to get checks cleared before the payment is received from our end. Orders can only stay on hold under your account until 2PM of the next business day and no later than that. Payments are expected to be settled in full before then.

Payment Protection

Do you store my Credit Card information?

Your security especially when doing transactions online is important to us and we take it very seriously.

All credit card transactions happen within a secure and protected environment. In accordance to Republic Act 10173 – Data Privacy Act of 2012 and Republic Act 10870 Credit Card Industry Law, The Bow Tie Duck dutifully complies and does not retain your credit card information after your order is completed.

What measures does The Bow Tie Duck take in order to prevent Credit Card Fraud?

The Bow Tie Duck has added protection and security measures up on our website to prevent cases of Credit Card Fraud. Shall there be any sign of inconsistency or need for transaction review, we will immediately be alerted. The Bow Tie Duck will require additional verification from the Primary cardholder on some cases.

The Bow Tie Duck also adopts 3D Secure payer authentication as a security protocol that requires you to input a One-Time Password (OTP) before transaction is made.

The Bow Tie Duck assures that we do the best we can to ensure the safety of your data and account. However, it takes two to tango on this protection. We also need your help in doing your part to keeping your account and your credit card safe and secure. Do not share your Bow Tie Duck website login details and credit card information to anyone. Remain vigilant, especially when doing online transactions.

Shipping & Delivery

In which areas do you deliver in Metro Manila?

The Bow Tie Duck is able to deliver to the following cities which we call our Priority Areas: Q.C., Marikina, Pasig, Mandaluyong, San Juan, Manila, Pasay, Makati, Taguig, Paranaque, Muntinlupa and Las Pinas

Do you accept delivery in areas outside the above mentioned Priority Areas?

The Bow Tie Duck will only cater to Metro Manila for the time being.

For cities such as Valenzuela, Malabon, Antipolo and neighboring areas such as Cavite and Bulacan, intent to order will be reviewed and considered on a case to case basis. Acceptance of the order and delivery will vary on a number of factors such as the volume of order, the time allowance for products to remain fresh while in transit and so on. For Special Cases like these, kindly contact us directly at hello at bowtieduck.com.

How do I avail of free shipping?

All orders amounting to Php 3000 and above in a single transaction qualify for free shipping. The free shipping is only valid for Priority Areas in Metro Manila that we cater to.

How much is shipping if I don’t meet the Php 3000 minimum?

Php 300 is added to your total order amount that is below Php 3000. The shipping amount is only valid for Priority Areas in Metro Manila that we cater to.

What time do you deliver and how often do you deliver?

We deliver Mondays to Fridays from 9AM -2PM and Saturdays 9AM-12NN. There are no deliveries on Sundays.

Shall there be any changes in delivery hours, you will be given notice before orders are dispatched.

Orders

Do you have a cut off time for daily orders?

Yes. The Bow Tie Duck strictly follows a 2PM cut off time on business days from Monday to Friday.

What does having a cut off time mean?

Cut off time is the allotted deadline we have for us to be able to mark an order as processed on the same business day. If you place an order and pay on a given day before the 2PM cut off time, your order will be processed on the same day. If you place an order and pay on a given day after the 2PM cut off time, your order will be processed on the next business day.

When can I expect my delivery to arrive?

Daily orders have a cut off time of 2PM for all business days from Monday to Friday. If you order and successfully pay before the 2PM cut off time of the given business day, your orders are expected to arrive to your delivery address in 48 hours within The Bow Tie Duck delivery days.

Our delivery days are during Mondays to Fridays from 9AM - 3PM and Saturdays 9AM-1PM. There are no deliveries on Sundays.

If you place an order and settle the payment on a Friday before the 2PM cutoff, your orders are expected to arrive to you by next Tuesday.

If you place an order and settle the payment on a Saturday, Sunday or on a holiday, the order will only be processed on the following business day. Your orders will arrive 48 hours after the order is processed.

All expected delivery dates are stated before you checkout and after you place orders.

Is the 48-hour delivery commitment applicable to all items?

No. The 48-hour delivery commitment only covers regular items and excludes Special Pre-Ordered items. Special Pre-Ordered items are products with specific delivery dates per week. They are mostly air-flown for region of origin.

Can I place a bulk/ corporate order?

Yes, you may place a bulk/ corporate order but these will need to be coursed through hello at bowtieduck.com for proper management and facilitation. Please note that on a case to case basis, the 48 hour delivery commitment of The Bow Tie Duck may change depending on the quantity required.

Do you accept pick up of orders?

No, The Bow Tie Duck does not accept order pickups due to the fixed system we have applied in the transfer of goods from source to our packaging area and then directly to you. We adhere to this system strictly so as to refrain for an item to be stored in one place for too long. This will minimize mishandling of items, especially the highly perishable ones.

Returns, Replacements and Refunds

What is The Bow Tie Duck’s Policy on Replacements, Returns or Refunds?

The Bow Tie Duck maintains that we meet the high quality standards expected from a premium online store. We assure that items maintain their quality and are handled by the best trained people as they get sent to you.

On the occasion that you receive an item that match any of the following stipulations, The Bow Tie Duck can have the item processed for review to return, replace or refund, at our discretion:

Wrong item- The product received does not match what was ordered on the website Tampered item - The product has been tampered with, opened, unsealed, uncorked or similar upon receiving Item not safe for consumption - The product arrived spoiled and therefore unsafe to consume

In the event that you receive an item matching any of the above, kindly course your concern to any of our Support Channels along with the email address used to order and photos of said item.

Support Channels:

We will work on these concerns only during office business hours from Monday - Friday beginning at 9AM-5PM. Please expect that the item in question will be arranged for pick up from your address.

They Love The Bow Tie Duck

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Expert Curation

As the curators of your palate, we travel all around the world and the country and taste different products to bring you only the best.

Freshness Guaranteed

We ensure that all of our products are quality checked daily, stored in the most optimal conditions and delivered safely to you with proper refrigeration.

Always on Time

We have developed a unique technology that helps us predict your delivery day. We will always respect this date and deliver on time.