Frequently Asked Questions | ūü¶ÜThe Bow Tie Duck Manila
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    except for preorders.
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Frequently Asked Questions

All the answers to your questions

Check out our Fre¬≠quent¬≠ly Asked Ques¬≠tions below. If you can‚Äôt find your answer, feel free to con¬≠tact our team via the Sup¬≠port Chan¬≠nels described or by click¬≠ing on our live chat.

Con¬≠tact Us

How do I con¬≠tact The Bow Tie Duck Support?

You may con¬≠tact The Bow Tie Duck via our avail¬≠able Sup¬≠port Chan¬≠nels so that our Sup¬≠port Ducks, Alice and Alfred can attend to you imme¬≠di¬≠ate¬≠ly dur¬≠ing offi¬≠cial busi¬≠ness hours.

Con­tact us via the following:

What are your offi¬≠cial busi¬≠ness hours?

The Bow Tie Duck office is up from Mon­days to Fri­days 9AM-5PM, GMT +8

Pay­ment Methods

What pay­ment meth­ods are accepted?

The Bow Tie Duck accepts Pay¬≠pal, Cred¬≠it Cards ( Visa, Mas¬≠ter¬≠card, Mae¬≠stro & Amer¬≠i¬≠can Express ), Bank Cash Trans¬≠fer to Secu¬≠ri¬≠ty Bank and Union Bank. 

Why can‚Äôt I pay for my order using Cash-On-Delivery?

Due to the rar¬≠i¬≠ty to source our items, they will always have lim¬≠it¬≠ed stocks there¬≠fore no item or order can be reserved for too long. We adopt a first pay, first served pol¬≠i¬≠cy for all items and they can only be cleared for release and deliv¬≠ery once paid upfront. 

How long will the order be placed on hold when I choose the Bank Cash Trans¬≠fer option?

Once you place your order on our web¬≠site, you will be giv¬≠en until 2PM of the next busi¬≠ness day to set¬≠tle your Bank Cash Trans¬≠fer pay¬≠ment before we release the item under your account and back to our store. Don‚Äôt for¬≠get to send the proof of pay¬≠ment to our email address at hel¬≠lo at bowtieduck‚Äč.com as soon as you send the payment. 

Do you accept Check deposits to your giv­en bank accounts?

Check deposits are not accept¬≠ed by The Bow Tie Duck due to banks requir¬≠ing 2‚ÄČ‚Äď‚ÄČ3 bank¬≠ing days to get checks cleared before the pay¬≠ment is received from our end. Orders can only stay on hold under your account until 2PM of the next busi¬≠ness day and no lat¬≠er than that. Pay¬≠ments are expect¬≠ed to be set¬≠tled in full before then.

Pay­ment Protection

Do you store my Cred­it Card information?

Your secu¬≠ri¬≠ty espe¬≠cial¬≠ly when doing trans¬≠ac¬≠tions online is impor¬≠tant to us and we take it very seriously. 

All cred¬≠it card trans¬≠ac¬≠tions hap¬≠pen with¬≠in a secure and pro¬≠tect¬≠ed envi¬≠ron¬≠ment. In accor¬≠dance to Repub¬≠lic Act 10173 ‚Äď Data Pri¬≠va¬≠cy Act of 2012 and Repub¬≠lic Act 10870 Cred¬≠it Card Indus¬≠try Law, The Bow Tie Duck duti¬≠ful¬≠ly com¬≠plies and does not retain your cred¬≠it card infor¬≠ma¬≠tion after your order is completed. 

What mea¬≠sures does The Bow Tie Duck take in order to pre¬≠vent Cred¬≠it Card Fraud?

The Bow Tie Duck has added pro¬≠tec¬≠tion and secu¬≠ri¬≠ty mea¬≠sures up on our web¬≠site to pre¬≠vent cas¬≠es of Cred¬≠it Card Fraud. Shall there be any sign of incon¬≠sis¬≠ten¬≠cy or need for trans¬≠ac¬≠tion review, we will imme¬≠di¬≠ate¬≠ly be alert¬≠ed. The Bow Tie Duck will require addi¬≠tion¬≠al ver¬≠i¬≠fi¬≠ca¬≠tion from the Pri¬≠ma¬≠ry card¬≠hold¬≠er on some cases. 

The Bow Tie Duck also adopts 3D Secure pay¬≠er authen¬≠ti¬≠ca¬≠tion as a secu¬≠ri¬≠ty pro¬≠to¬≠col that requires you to input a One-Time Pass¬≠word (OTP) before trans¬≠ac¬≠tion is made. 

The Bow Tie Duck assures that we do the best we can to ensure the safe¬≠ty of your data and account. How¬≠ev¬≠er, it takes two to tan¬≠go on this pro¬≠tec¬≠tion. We also need your help in doing your part to keep¬≠ing your account and your cred¬≠it card safe and secure. Do not share your Bow Tie Duck web¬≠site login details and cred¬≠it card infor¬≠ma¬≠tion to any¬≠one. Remain vig¬≠i¬≠lant, espe¬≠cial¬≠ly when doing online transactions. 

Ship¬≠ping & Delivery

In which areas do you deliv­er in Metro Manila?

The Bow Tie Duck is able to deliv¬≠er to the fol¬≠low¬≠ing cities which we call our Pri¬≠or¬≠i¬≠ty Areas: Q.C., Marik¬≠i¬≠na, Pasig, Man¬≠daluy¬≠ong, San Juan, Mani¬≠la, Pasay, Makati, Taguig, Paranaque, Muntinlu¬≠pa and Las Pinas

Do you accept deliv¬≠ery in areas out¬≠side the above men¬≠tioned Pri¬≠or¬≠i¬≠ty Areas?

The Bow Tie Duck will only cater to Metro Mani¬≠la for the time being. 

For cities such as Valen¬≠zuela, Mal¬≠abon, Antipo¬≠lo and neigh¬≠bor¬≠ing areas such as Cavite and Bula¬≠can, intent to order will be reviewed and con¬≠sid¬≠ered on a case to case basis. Accep¬≠tance of the order and deliv¬≠ery will vary on a num¬≠ber of fac¬≠tors such as the vol¬≠ume of order, the time allowance for prod¬≠ucts to remain fresh while in tran¬≠sit and so on. For Spe¬≠cial Cas¬≠es like these, kind¬≠ly con¬≠tact us direct¬≠ly at hel¬≠lo at bowtieduck‚Äč.com.

How do I avail of free shipping?

All orders amount¬≠ing to Php 3000 and above in a sin¬≠gle trans¬≠ac¬≠tion qual¬≠i¬≠fy for free ship¬≠ping. The free ship¬≠ping is only valid for Pri¬≠or¬≠i¬≠ty Areas in Metro Mani¬≠la that we cater to.

How much is ship¬≠ping if I don‚Äôt meet the Php 3000 minimum?

Php 300 is added to your total order amount that is below Php 3000. The ship¬≠ping amount is only valid for Pri¬≠or¬≠i¬≠ty Areas in Metro Mani¬≠la that we cater to.

What time do you deliv­er and how often do you deliver?

We deliv¬≠er Mon¬≠days to Fri¬≠days from 9AM ‚ÄĎ2PM and Sat¬≠ur¬≠days 9AM-12NN. There are no deliv¬≠er¬≠ies on Sundays. 

Shall there be any changes in deliv¬≠ery hours, you will be giv¬≠en notice before orders are dispatched. 

Orders

Do you have a cut off time for dai¬≠ly orders?

Yes. The Bow Tie Duck strict¬≠ly fol¬≠lows a 2PM cut off time on busi¬≠ness days from Mon¬≠day to Friday. 

What does hav¬≠ing a cut off time mean?

Cut off time is the allot¬≠ted dead¬≠line we have for us to be able to mark an order as processed on the same busi¬≠ness day. If you place an order and pay on a giv¬≠en day before the 2PM cut off time, your order will be processed on the same day. If you place an order and pay on a giv¬≠en day after the 2PM cut off time, your order will be processed on the next busi¬≠ness day. 

When can I expect my deliv¬≠ery to arrive?

Dai¬≠ly orders have a cut off time of 2PM for all busi¬≠ness days from Mon¬≠day to Fri¬≠day. If you order and suc¬≠cess¬≠ful¬≠ly pay before the 2PM cut off time of the giv¬≠en busi¬≠ness day, your orders are expect¬≠ed to arrive to your deliv¬≠ery address in 48 hours with¬≠in The Bow Tie Duck deliv¬≠ery days. 

Our deliv¬≠ery days are dur¬≠ing Mon¬≠days to Fri¬≠days from 9AM‚ÄČ‚ÄĒ‚ÄČ3PM and Sat¬≠ur¬≠days 9AM-1PM. There are no deliv¬≠er¬≠ies on Sundays. 

If you place an order and set¬≠tle the pay¬≠ment on a Fri¬≠day before the 2PM cut¬≠off, your orders are expect¬≠ed to arrive to you by next Tuesday. 

If you place an order and set¬≠tle the pay¬≠ment on a Sat¬≠ur¬≠day, Sun¬≠day or on a hol¬≠i¬≠day, the order will only be processed on the fol¬≠low¬≠ing busi¬≠ness day. Your orders will arrive 48 hours after the order is processed.

All expect­ed deliv­ery dates are stat­ed before you check­out and after you place orders.

Is the 48-hour deliv¬≠ery com¬≠mit¬≠ment applic¬≠a¬≠ble to all items?

No. The 48-hour deliv¬≠ery com¬≠mit¬≠ment only cov¬≠ers reg¬≠u¬≠lar items and excludes Spe¬≠cial Pre-Ordered items. Spe¬≠cial Pre-Ordered items are prod¬≠ucts with spe¬≠cif¬≠ic deliv¬≠ery dates per week. They are most¬≠ly air-flown for region of origin. 

Can I place a bulk/‚Äčcor¬≠po¬≠rate order?

Yes, you may place a bulk/‚Äčcor¬≠po¬≠rate order but these will need to be coursed through hel¬≠lo at bowtieduck‚Äč.com for prop¬≠er man¬≠age¬≠ment and facil¬≠i¬≠ta¬≠tion. Please note that on a case to case basis, the 48 hour deliv¬≠ery com¬≠mit¬≠ment of The Bow Tie Duck may change depend¬≠ing on the quan¬≠ti¬≠ty required. 

Do you accept pick up of orders?

No, The Bow Tie Duck does not accept order pick¬≠ups due to the fixed sys¬≠tem we have applied in the trans¬≠fer of goods from source to our pack¬≠ag¬≠ing area and then direct¬≠ly to you. We adhere to this sys¬≠tem strict¬≠ly so as to refrain for an item to be stored in one place for too long. This will min¬≠i¬≠mize mis¬≠han¬≠dling of items, espe¬≠cial¬≠ly the high¬≠ly per¬≠ish¬≠able ones. 

Returns, Replace­ments and Refunds

What is The Bow Tie Duck’s Pol­i­cy on Replace­ments, Returns or Refunds?

The Bow Tie Duck main¬≠tains that we meet the high qual¬≠i¬≠ty stan¬≠dards expect¬≠ed from a pre¬≠mi¬≠um online store. We assure that items main¬≠tain their qual¬≠i¬≠ty and are han¬≠dled by the best trained peo¬≠ple as they get sent to you. 

On the occa­sion that you receive an item that match any of the fol­low­ing stip­u­la­tions, The Bow Tie Duck can have the item processed for review to return, replace or refund, at our discretion:

Wrong item- The prod¬≠uct received does not match what was ordered on the web¬≠site Tam¬≠pered item‚ÄČ‚ÄĒ‚ÄČThe prod¬≠uct has been tam¬≠pered with, opened, unsealed, uncorked or sim¬≠i¬≠lar upon receiv¬≠ing Item not safe for con¬≠sump¬≠tion‚ÄČ‚ÄĒ‚ÄČThe prod¬≠uct arrived spoiled and there¬≠fore unsafe to consume

In the event that you receive an item match¬≠ing any of the above, kind¬≠ly course your con¬≠cern to any of our Sup¬≠port Chan¬≠nels along with the email address used to order and pho¬≠tos of said item. 

Sup­port Channels:

We will work on these con¬≠cerns only dur¬≠ing office busi¬≠ness hours from Mon¬≠day‚ÄČ‚ÄĒ‚ÄČFri¬≠day begin¬≠ning at 9AM-5PM. Please expect that the item in ques¬≠tion will be arranged for pick up from your address.