FREE DELIVERY STARTS AT PHP 3000
We deliver Nationwide

Frequently Asked Questions

All the answers to your questions

Check out our Frequently Asked Questions below. If you can’t find your answer, feel free to contact our team via the Support Channels described or by clicking on our live chat.

Contact Us

How do I contact The Bow Tie Duck Support?

You may contact The Bow Tie Duck via our available Support Channels so that our Support Ducks, Charles and Alfred can attend to you immediately during official business hours.

Contact us via the following:

What are your official business hours?

The Bow Tie Duck office is up from Mondays to Saturdays 9AM-5PM, GMT +8

Orders

Do you have a cut off time for orders?

Our order cutoff is 4pm am from Mondays to Saturday for same day delivery items. For other items, our cutoff is 1pm.

Can I place a bulk/ corporate order?

Yes, you may place a bulk/ corporate order but these will need to be coursed through hello at bowtieduck.com for proper management and facilitation. Please note that these orders will be accepted only on a case to case basis.

Do you accept pick up of orders?

No, The Bow Tie Duck does not accept order pickups due to the fixed system we have applied in the transfer of goods from source to our packaging area and then directly to you. We adhere to this system strictly so as to refrain for an item to be stored in one place for too long. This will minimize mishandling of items, especially the highly perishable ones.

Payment Method and Protection

What payment methods are accepted?

The Bow Tie Duck accepts Paypal, Credit Cards ( Visa, Mastercard, Maestro & American Express ), Bank Cash Transfer to Union Bank and Gcash.

Why can’t I pay for my order using Cash-On-Delivery?

Due to the rarity to source our items, they will always have limited stocks therefore no item or order can be reserved for too long. We adopt a first pay, first served policy for all items and they can only be cleared for release and delivery once paid upfront.

How long will the order be placed on hold when I choose the Bank Cash Transfer option?

Once you place your order on our website, you will be given until 12nn Wednesday of the same week to settle your Bank Cash Transfer payment before we release the item under your account and back to our store. Don’t forget to send the proof of payment to our email address at hello at bowtieduck.com as soon as you send the payment.

Do you accept Check deposits to your given bank accounts?

Check deposits are NOT accepted by The Bow Tie Duck. Please settle your payment in full the cut off.

Do you store my Credit Card information?

Your security especially when doing transactions online is important to us and we take it very seriously.

All credit card transactions happen within a secure and protected environment. In accordance to Republic Act 10173 – Data Privacy Act of 2012 and Republic Act 10870 Credit Card Industry Law, The Bow Tie Duck dutifully complies and does not retain your credit card information after your order is completed.

What measures does The Bow Tie Duck take in order to prevent Credit Card Fraud?

The Bow Tie Duck has added protection and security measures up on our website to prevent cases of Credit Card Fraud. Shall there be any sign of inconsistency or need for transaction review, we will immediately be alerted. The Bow Tie Duck will require additional verification from the Primary cardholder on some cases.

The Bow Tie Duck also adopts 3D Secure payer authentication as a security protocol that requires you to input a One-Time Password (OTP) before transaction is made.

The Bow Tie Duck assures that we do the best we can to ensure the safety of your data and account. However, it takes two to tango on this protection. We also need your help in doing your part to keeping your account and your credit card safe and secure. Do not share your Bow Tie Duck website login details and credit card information to anyone. Remain vigilant, especially when doing online transactions.

Shipping & Delivery

In which areas do you deliver?

The Bow Tie Duck delivers more than 90+ cities in the Philippines. The list of cities and areas is always increasing depends on the products you want to purchase. You can find the delivery coverage for each product on their page.

How is shipping computed?

For Metro Manila customers, a flat rate Php 199 is added to your total order amount that is below Php 3000. For serviceable areas outside Metro Manila, delivery fee and schedule is computed at checkout automatically.

How often do you deliver?

We deliver Mondays to Saturdays only.

Returns, Replacements and Refunds

What is The Bow Tie Duck’s Policy on Replacements, Returns or Refunds?

The Bow Tie Duck maintains that we meet the high quality standards expected from a premium online store. We assure that items maintain their quality and are handled by the best trained people as they get sent to you.

On the occasion that you receive an item that match any of the following stipulations, The Bow Tie Duck can have the item processed for review to return, replace or refund via store credits, at our discretion:

Wrong item- The product received does not match what was ordered on the website Tampered item - The product has been tampered with, opened, unsealed, uncorked or similar upon receiving Item not safe for consumption - The product arrived spoiled and therefore unsafe to consume

In the event that you receive an item matching any of the above, kindly course your concern to any of our Support Channels along with the email address used to order and photos of said item.

Support Channels:

We will work on these concerns only during office business hours from Monday - Friday beginning at 9AM-5PM. Please be patient with us during this time as both us and our suppliers adopt a skeletal workforce.

Expect that the item in question may be arranged for pick up in the event that the producer or supplier requires it.